Returns & Refunds

• The right of withdrawal guarantees the customer the possibility to return the product. To do so, it will be sufficient to notify within 14 days of receipt of the goods. Returned items must be in like-new condition, unused, with the protective film not removed, and complete with all accessories and packaging.
• The packaging must be done in such a way as to ensure that the goods are not damaged during the return.
• Through the right of withdrawal, the full amount paid will be refunded: shipping costs will be refunded only if they were paid at the time of purchase.
• The costs of returning the item are borne by the User.
• If you are a company with a VAT number and make a purchase, you do not have the right of withdrawal. As provided by art. 56, paragraph 3 of Legislative Decree 206/2005 amended by Legislative Decree 21/2014.

• After Effeuno Srl has received the returned material and verified that all requirements have been met, the customer will receive an email confirming acceptance of the return, or, if a decrease in value of the returned products is found (for example, due to missing goods, even partially, or transport damage during the return), they will receive an email notifying them of the amount deducted as a reduction of the refund.
• Whatever the payment method used (credit card, bank transfer, PayPal), the refund for the returned goods only is activated by Effeuno Srl as soon as possible, and in any case within fourteen (14) days from the date it became aware of the exercise of the right of withdrawal, once it has verified that the withdrawal occurred in compliance with the conditions listed above.

To make a withdrawal request, please fill out the form and contact us.

In the event that an item purchased on the effeuno.biz website, within the warranty period, presents operating defects not attributable to improper or incorrect use, it is possible to:

• Contact Effeuno S.r.l. at helpdesk@effeuno.biz. After careful evaluation, our technicians will decide how to proceed with the repair.
• If the technicians deem it necessary to return to Effeuno S.r.l. for repair, the oven must be adequately packaged: for this reason, we recommend keeping the packaging for the entire duration of the warranty. Adequate packaging protects the product during transport and facilitates its handling, reducing the risk of damage. If the original product packaging is no longer available, it is possible to request its shipment at a cost of €50. The shipment will only take place after receipt of the corresponding payment and will be sent to the address indicated by the customer.

The cost includes:

• Complete packaging
• Pallet
• Shipping

Please note that:

• The commercial invoice (issued to VAT-registered entities such as companies, professionals, or sole proprietorships) grants a one-year warranty.
• A commercial invoice to a private individual (possessing only a tax code) grants a two-year warranty on the purchased product.

Components such as: refractory stones and similar items or components subject to normal wear and tear due to use are not covered by warranty.

The estimated waiting time for repair management is approximately 2 weeks.

• After Effeuno Srl has received the defective returned material, the customer will receive an email confirming the item's arrival and will be informed about the progress of the warranty claim. The defective material will be sent to the internal technical assistance department, which will proceed, according to its objective criteria, to analyze the defect.
• Effeuno Srl will decide whether to repair (or, if it is not economically convenient, replace) the item under warranty, if an actual manufacturing defect is found.
• In the event that Effeuno Srl does not find a manufacturing defect but a defect in use, an expense estimate will be issued and submitted to the customer, who will be free to accept it and proceed with the repair at their own expense, or reject it; in the second case, the goods will be, according to the customer's written indication, rendered irreparable or disposed of by Effeuno Srl. Both in the case where the item is repaired at the customer's expense and in the case where the item is returned UNREPAIRED, the return costs are borne by the customer.
• PLEASE NOTE: if the refractory stone arrives damaged and the damage compromises its use, a refund of €45.00 will be issued.

If the packaging (cardboard and pallet) appears uneven and/or damaged, the Customer has the option to accept with reservation, describing the type of damage detected. This formula allows the Customer to specify that they have received a non-standard package and therefore its contents may have suffered some damage.

Accepting the goods with specific reservation allows for a later and more accurate inspection of the contents of the received package, as it is not always legally possible to open the package before signing. The important thing is that the wording on the document is not generic, such as "accept with reservation," but that the reason for this note is clearly described: "accept with reservation due to damaged packaging, right side scratched, carton open, pallet broken,..."

A copy of the document that the Customer signed with reservation and that the courier also signed must remain with the Customer in case of any disputes.

Once the presence of damage caused by transport has been ascertained, the Customer must report it to Effeuno Srl within 3 (THREE) days of receipt of the goods by email, complete with photographic documentation of the packaging and damaged goods, to helpdesk@effeuno.biz.

Accepting with reservation may not be easy as some carriers may not agree, but the Customer has every right to do so. If the courier insists on not allowing acceptance with reservation, the Customer must not accept the package and not sign. The Customer must never write "package or packaging intact" if they have any doubts about the actual state of the goods.