Terms & Conditions

By placing an order on the online store www.effeuno.biz, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general terms and conditions of payment transcribed below.

The Customer's right to compensation for damages or indemnity is excluded, as is any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order.
In case of unforeseen unavailability of goods and non-acceptance of the order, no charge will be made to the Customer.

The correct receipt of the order is confirmed by the system through an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will contain the Order Date and an "Order Number" to be used in all further communications with the seller.

It is the Customer's responsibility to register with correct data and to keep such data updated using their access credentials.

The purchase of goods is provided with payment methods such as Credit Card, PayPal, Bank Transfer, or financing through Cofidis or Alma platforms. Credit card transactions are processed through the PayPal electronic system. At no time during the purchase procedure can the electronic system or any staff member access the Customer's credit card number, which is provided by the Customer over a secure and encrypted internet connection in accordance with current online payment market standards.

All amounts displayed on the E-commerce site are expressed in Euros, which is the reference currency.

For every order placed on www.effeuno.biz, an electronic invoice will be issued and will be available in your tax drawer. Subsequently, Effeuno s.r.l. will send courtesy invoices via email.

Please note that:
– commercial invoices (issued to VAT-registered entities such as companies, professionals, or sole proprietorships) grant a one-year warranty;
– commercial invoices to private individuals (those with only a tax code) grant a two-year warranty on the purchased product.

For invoicing purposes, the information provided by the Customer at the time of the order will be used.
Shipping costs are explicitly highlighted at the time the order is placed.

Effeuno Srl may, in some cases, accept orders only for delivery within Italian territory. Effeuno s.r.l. cannot be held responsible for delays in the delivery of ordered goods by couriers.
Upon delivery of the goods by the courier or Poste Italiane, the Customer is required to check:

  • that the number of packages delivered matches what is indicated in the transport document;
  • that the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or product, or discrepancies in the number of packages or indications, must be immediately reported by adding a SPECIFIC WRITTEN CONTROL RESERVATION on the courier's proof of delivery. Once the courier's document has been signed, the Customer cannot make any claims regarding the external characteristics of what has been delivered.

Any problems concerning the physical integrity, correspondence, or completeness of the received products must be reported within 3 days of delivery by sending an email to support@effeunosrl.zendesk.com

EFFEUNO GIFT CARD:
TERMS AND CONDITIONS OF SALE AND USE

Summary 

EFFEUNO GIFT CARD

TERMS AND CONDITIONS OF SALE AND USE

  1. SUBJECT MATTER
  2. DURATION
  3. TERRITORIALITY AND LIMITATIONS ON SALE
  4. TRANSFERABILITY OF THE GIFT CARD
  5. USABILITY OF THE GIFT CARD – PROHIBITION OF FRACTIONAL OR PARTIAL USE
  6. TECHNOLOGY CHANGES
  7. ASSIGNMENT OF CONTRACTS
  8. RIGHT OF WITHDRAWAL
  9. JURISDICTION

The purchase and use of Effeuno Gift Cards on the effeuno.biz shop or through other means are governed by these terms and conditions of sale and use.

1)      SUBJECT MATTER

The Gift Card is an electronic voucher identified by a single-use and unique code, fiscally defined as multi-purpose as the applicable VAT tax regime is not known at the time of purchase, depending on the nature and place of shipment of the goods by the actual user.

The Gift Card entitles the holder, within the time limits stated in the "duration" section and according to the other terms governed herein, to deduct the value of the entire card from the purchase price within the effeuno.biz shop.

The Gift Card does not grant discounts or special conditions, but solely the deduction of its relative value, within its expiry, from the total price.

The Gift Card can only be used on the official effeuno.biz e-commerce portal; it cannot be used for purchases through distributors or other channels other than the direct effeuno.biz e-commerce portal.

The Gift Card does not generate any profits, interest, or income.

The value of the Gift Card is expressed in euros and is usable in euros. Any conversion rate with foreign currencies is regulated at the time of purchase of the Gift Card, and thus the deduction of the Gift Card's value at the time of use will be deducted from the transaction in euros before conversion to any other currency.

The Gift Card can only be combined with active promotions on the effeuno.biz shop portal.

The Gift Card cannot be used by professional distributors and retailers in their business. However, it can be used by professional operators defined as "end-users" even for their own business, provided they are not purchased for resale or distribution.

2)      DURATION

The Gift Card is valid for 12 months from its issuance. The expiry calculation is performed by the gift card code issuance system and will therefore follow the time zone and calendar of the code issuance system.

The gift card purchaser and the end-user cannot object to an early expiry of the gift card if the use was made based on a different time zone or calendar than that of the system that generated the code.

3)      TERRITORIALITY AND LIMITATIONS ON SALE

The use of the Gift Card is permitted only for sales in countries where sales are allowed according to the terms of sale on the effeuno.biz shop.

If the actual user intends to use the Gift Card outside the territories possibly allowed on the effeuno.biz shop, they cannot claim any refund, redemption, or cash payment of the gift card value or any other charges or expenses.

The Gift Card cannot be used for purchases by or for territories subject to Embargo or other measures limiting the circulation of goods imposed by the European Union or Italy according to their respective provisions.

In case of using the Gift Card for purchases to such entities or territories, the issuer may at any time cancel the shipment of the order, reserving the right to retain the amount of the Gift Card's value as a penalty.

The use of the Gift Card is the responsibility of the user. The purchaser is jointly and severally liable with the user to the issuer for any penalties and damages related to the improper use of the Gift Card.

4)      TRANSFERABILITY OF THE GIFT CARD

The Gift Card is usable by the bearer, understood as the person who physically possesses the codes or instruments with which the Gift Card can be deducted from orders on the effeuno.biz website.

The Gift Card is not usable for purchases in physical stores but only through the effeuno.biz portal.

No special formalities are required for the transfer of the Gift Card to third parties, except for reasons of a particular tax treatment that does not involve the issuer of the Gift Cards in any way.

The purchaser will indemnify the issuer against any tax disputes concerning the transfer of the Card and any violation regarding the use of the Card for any illicit operations by them or the user.

5)      USABILITY OF THE GIFT CARD – PROHIBITION OF FRACTIONAL OR PARTIAL USE

Gift Cards are available in various denominations, possibly including a free-value purchase option.

Notwithstanding the mandatory expiry date of the Gift Card, defined in the "Duration" section of this contract, Effeuno reserves the right not to allow fractional use of the same, in which case it may only be used in a single transaction for the total order.

The use of a Gift Card for purchases of less than its value may be allowed by the system; however, this does not in any way entitle the actual user or the purchaser to any refund of the excess amount.

The purchase of Gift Cards using an already issued Gift Card is not permitted.

In some cases, the issuer may provide conditions for redeeming expiring Gift Cards.

The Gift Card cannot be used by distributors and professional resellers.

6)      TECHNOLOGY CHANGES

Should the issuer change the technology or system for issuing Gift Cards, it will notify the purchaser or, if possible, the holder (if registered in any dedicated section), communicating the methods and conditions for converting unexpired or unused Gift Cards, without cost and without altering the original expiry date for use.

7)      ASSIGNMENT OF CONTRACTS

The issuer may assign the rights and obligations arising from this contract without the need for acceptance by the Gift Card holder or purchaser and without the need for prior notice or justification, but always maintaining the Gift Card holder's right to purchase, within the expiry and terms of this contract, Effeuno products from the official store.

The issuer also reserves the right to communicate new purchase methods or new portals where the unexpired and unused Gift Card may be usable without changing other terms.

8)      RIGHT OF WITHDRAWAL

Due to the specific nature of the Gift Card, the issued code cannot be cancelled after payment has been made. Consequently, no right of withdrawal or right of reconsideration is applicable.

The right of withdrawal and any other conditions relating to the sale and shipping of products paid for, including through the use of a Gift Card, are governed by the product sales contract provided on a case-by-case basis at the time of purchase of the final product.

9)      JURISDICTION

The place where the contract is considered to be concluded is the issuer's registered office in Limena (Pd), Italy.

Any deviation from this location must be exclusively and strictly defined by the law applicable to the individual case.

APPROVAL OF SPECIFIC CLAUSES UNDER ART. 1341 AND 1342 OF THE ITALIAN CIVIL CODE

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the parties declare to have read and understood all the conditions of this agreement and, in particular, the following articles: 2, 3, 4, 5, 6, 7, 8, 9.