• Once the oven is ordered, the system sends an automatic order receipt notification email.
• When the order is awaiting payment (bank transfer or instalments), "Pending" will be displayed.
• As soon as we receive payment confirmation, the order changes to "In progress".
• When the product is shipped, the day after shipment we send the tracking code by email to track the shipment (except for those who choose to pick up at the office or with their courier).
• Deliveries to floors are not made.

• The payment methods available in the shop are: Bank Transfer, PayPal*, Credit Card (Payplug) and installment payment with Cofidis or Alma.
• For payment by bank transfer or credit card, it is mandatory to include the order number in the payment description.
• *You can also use your credit card without a PayPal account; simply select "Pay with a card" after choosing PayPal as your payment method.

• Any promotional codes (coupons) must be manually entered by the customer during the purchase process, except in cases where the promotion already includes the automatic application of the discount.
• If the code is not entered correctly or is omitted, the order will still be processed regularly at the economic conditions displayed at the time of confirmation. Under no circumstances will Effeuno be able to retroactively apply the discount or modify an already confirmed order.
• The responsibility for not entering the coupon lies entirely with the customer.
• All coupon codes present on the shop during promotions and discounts will be deactivated and therefore invalid.
• Coupon codes cannot be combined with Effeuno discounts.

Orders for which we do not receive any communication/payment within 1 week of the order date will be automatically canceled.

To proceed with a financing request, you will need to select either "Cofidis" or "Alma".
Before being redirected to the financial company's page, choose "Financing Method" and use "Calculate Installments" to view the installment plan.

The documents required for the financing application will be specified directly and only by the financial institution.
All requests and questions regarding financing must be made directly and only to the relevant financial institution. Before being redirected to the financial institution's page, select "Financing Method" and use "Calculate Installments" to view the installment plan.

• Delivery times generally vary based on the product ordered and, most importantly, based on the destination (Italy and abroad).
• In some cases, they may vary due to unforeseen circumstances related to the carrier;
• National and international couriers deliver from Monday to Friday during normal business hours (8:00 AM – 5:00 PM), as regulated and indicated by them, and cannot be challenged with Effeuno Srl;
• Effeuno Srl undertakes to respect the indicated delivery times, trying to anticipate them where possible.
• Floor delivery service is NOT available.
• Carrier delivery times, on average* – Italy
  – North: 3 – 4 business days
  – Center: 4 – 5 business days
  – South: 5 – 7 business days
  – Islands: 7 – 10 business days* average times can be considered valid starting from the day of shipment confirmation.

• The price includes the oven plus Italian VAT.
• Shipping costs are to be added to the final cost and vary based on the destination / product. For national shipping, these are €48 for Northern Italy, €53 for Central Italy, €67 for Southern Italy, and €75 for the islands.

The types of shipping methods we offer are:

• On-site collection with your own courier: when the goods are available for collection, an email will be sent with all the details, this will be subject to an appointment with at least 24 hours notice (requests for on-site collection with means other than authorized couriers will not be considered) EFFEUNO WILL NOT BE LIABLE FOR ANY TRANSPORT DAMAGES CAUSED BY THE CHOSEN COURIER. The replacement and sending of any damaged parts will be at the customer's expense, subject to a quote;
  Available collection days: Monday – Wednesday – Thursday. From 1:00 PM to 3:00 PM
  The appointment will be arranged via email by Effeuno.
• Fercam Courier (for ovens);
• Arco Spedizioni Courier (for ovens);
• DHL Courier (for spare parts + accessories).

For the official list of Effeuno distributors click here.

All rights of the owner regarding purchased products are valid exclusively for delivery locations managed by Effeuno Srl or collection from our warehouse.

The warranty is valid only in countries where shipping is handled directly by Effeuno Srl and technical assistance is provided by Effeuno Srl exclusively at the shipping address managed by Effeuno Srl.

Any transport damages occurring beyond the shipping address managed by Effeuno Srl will not be attributable to Effeuno Srl in any way and will therefore remain the responsibility of the customer or the carrier.

The product warranty is valid for 2 years if the purchase is made directly from the Effeuno shop by a private individual. If the purchase is made with an invoice including a VAT number (for businesses or professionals), the warranty is valid for 1 year.

Purchases made through authorized resellers or official distributors are subject to the warranty conditions established by the respective sellers.

*The date on the sales invoice will be considered valid.

All rights of the holder concerning purchased products are valid only with delivery locations managed by Effeuno Srl or collection from our warehouse.

The warranty is valid only in countries where shipping is handled directly by Effeuno Srl and technical assistance is provided by Effeuno Srl exclusively at the shipping address managed by Effeuno Srl.

Any transport damage that occurs beyond the shipping address managed by Effeuno Srl will not be attributable to Effeuno Srl in any way and will therefore remain the responsibility of the customer or the carrier.

No, it is not possible. All modifications made to the oven (not authorized by the manufacturer) will void the current warranty.